Policies & terms

Privacy Policy\n\nThis ordering storefront is operated by La Flor De Broadway. When you place an order, information you provide - such as your name, contact details, order details, delivery address, and payment-related information - is used to process and fulfill your order, provide customer support, prevent fraud, and comply with legal obligations. Ordenado provides the technology used to operate this storefront and may process information on the merchant's behalf. Payment card details are processed by authorized payment processors and are not stored by the merchant in full. Information may be shared with service providers necessary to complete the order, such as payment processors and delivery providers. The merchant may retain transaction records as required for business, tax, accounting, dispute, and legal purposes. For questions or requests concerning your information, contact the merchant using the contact information shown on this storefront.

Terms of Service\n\nBy placing an order through this storefront, you are purchasing from La Flor De Broadway, the merchant responsible for the products, prices, taxes, fulfillment, refunds, and customer service for the order. Ordenado provides ordering technology and is not the seller of the food or other products. You agree to provide accurate order, contact, and delivery information and to pay the total presented at checkout. Availability, pricing, preparation times, and estimated delivery or pickup times may change before checkout is completed. An order is accepted when the merchant confirms or begins processing it. The merchant may decline or cancel an order when an item is unavailable, information is inaccurate, payment cannot be completed, or fulfillment is not reasonably possible. Menu descriptions may not list every ingredient; customers with food allergies or dietary restrictions should contact the merchant before ordering. Applicable law governs the transaction.

Refund & Cancellation Policy\n\nRefunds, cancellations, replacements, and credits are handled by La Flor De Broadway. If you need to cancel or change an order, contact the merchant as soon as possible. Once preparation has started, cancellation or a full refund may not be possible. If an order is missing, incorrect, damaged, or materially different from what was ordered, contact the merchant promptly with the order details. Approved refunds are returned to the original payment method when possible; processing times depend on the payment provider and financial institution. Delivery fees, service fees, tips, and other charges may be non-refundable when the related service has already been performed, except where required by law. Nothing in this policy limits rights that cannot be waived under applicable law.

Delivery & Pickup Policy\n\nLa Flor De Broadway is responsible for preparing orders and making them available for pickup or handoff to the selected delivery service. Pickup and delivery times shown at checkout are estimates, not guarantees. For pickup, customers should arrive at the selected location and identify the order as instructed. For delivery, customers must provide a complete and accurate address, unit information, and contact details and must be available to receive the order when required. Delivery availability, fees, minimums, radius, and estimated times may vary by location and order. Delays may occur because of preparation volume, traffic, weather, driver availability, building access, or other conditions outside the merchant's control. If an order cannot be delivered because the address or contact information is inaccurate or the customer is unavailable, additional charges or refund limitations may apply as permitted by law.