Refund & Cancellation Policy

1. Cancelling an order

You can ask to cancel an order until the restaurant starts preparing it. Contact the restaurant by phone, or email us, as soon as possible. If the restaurant has not started your order, you will receive a full refund.

Once preparation has started, the restaurant may not be able to cancel, and the order may not be eligible for a refund.

2. If the restaurant cancels

If the restaurant cancels or cannot fulfil your order, for example because it is closed, an item is unavailable or your address is outside its delivery area, you will receive a full refund of the amount charged, including taxes, fees and tip.

3. Problems with your order

If items are missing or incorrect, your order is significantly late, or the food arrives damaged or unsafe to eat, contact the restaurant or email us within 48 hours of your pickup or delivery time. Include your order number, a description of the problem and, when possible, a photo.

Depending on the issue, you may receive a full or partial refund for the affected items, related fees, or a replacement when the restaurant offers one.

Refunds are not provided for preference-based reasons such as taste or portion size, for incorrect contact or delivery information you provided, or when you were not available to receive a delivery.

4. How refunds are paid

Approved refunds are returned to your original payment method through Stripe. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer. We do not issue refunds in cash.

5. Duplicate or unauthorized charges

If you see a duplicate charge or a charge you did not authorize, email team@ordenado.ai with the date and amount. We will investigate and refund any duplicate or unauthorized charge. We encourage you to contact us before opening a dispute with your bank so we can resolve it faster.

6. Contact

Email team@ordenado.ai with your order number. Ordenado Inc., 254 Chapman Rd, Ste 208 #24975, Newark, DE 19702, USA.